Shipping costs associated with exchanging or returning our products are paid by the customer. Ontems products must be returned with all original content and packaging.
Please contact us at firstname.lastname@example.org to confirm details and address. For exchanges: upon receiving our product and confirming it is in the original resalable condition, Ontems will send your new product to you at no cost.
To return your product, you should mail your product to: Rua 18, 1007, 1ªDT, Espinho, 4500-805 Aveiro, Portugal
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.