Returns and Exchanges

We strive to make every Ontems customer happy.  We offer exchanges and returns on our products within 15 days of your original purchase, provided they are in original resalable, unused condition with original packaging, and accompanied by order number and complete purchase information, including a receipt or proof of purchase.
Please note:
    • Shipping costs associated with exchanging or returning our products are paid by the customer. Ontems products must be returned with all original content and packaging.
    • Please contact us at info@ontems.com to confirm details and address. For exchanges: upon receiving our product and confirming it is in the original resalable condition, Ontems will send your new product to you at no cost. 
  • For returns: upon receiving our product and confirming it is in the original resalable condition, the amount you paid will be fully credited to your account using the same payment method.
  • We do not assume liability for loss or damage to the product during your return shipping to Ontems.
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    Shipping
    To return your product, you should mail your product to: Rua 18, 1007, 1ªDT, Espinho, 4500-805 Aveiro, Portugal

    You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.